CUSTOMER SERVICE

Most orders will ship 1-3 days of receipt.

Return Policy: Return or exchange unworn merchandise in its original condition within 30 days of its receipt for a full refund of the cost of the merchandise. If exchanged, we will pay domestic ground shipping for the new product to be shipped back to you.

Shipping charges are not refundable unless the return/exchange is the result of our error.

Expect a refund within 7 to 14 days after we have received your return in the same form of payment that was used for the purchase.

If an exchange is indicated we will pay the ground shipping cost back to you, excluding international orders.

Please carefully package your return, ideally in the same BOX that we used to ship it to you along with its packing materials. Enclose a copy of the sales receipt and please handwrite which item you'd like to exchange for.

We recommend that you use UPS or Insured Parcel Post from USPS. Ship via ground method, and insure your package. We cannot handle your return any quicker, so do not ship back using express shipping.

Email us at info@ericsilva.com or call us at (562) 441-3788 if you would like to discuss matters relating to your exchange. Be certain that you include instructions inside the parcel regarding your return or exchange.

We ship orders to International locations and all orders are subject to the respective country's tariffs and taxes. Buyer/customer is responsible for those tariffs.

PLEASE RETURN ITEMS TO:
Eric Silva Studio Attn: Returns
14407 Tedford Rd.
Whittier, CA 90604
USA